Fox Scores
Compare Stores based on CX Standards
Driving CX across Locations via Audio Intelligence.
Scoring algorithm that highlights stores that need immediate attention
AI that generates intelligent insights around product quality complaints and service issues giving managers actionable alerts to assist in prioritisation.
Enabling managers to observe multiple locations from one dashboard
Save time, effort & resources by monitoring all your stores from one dashboard. Compare performance between stores, cities & regions so you know what to solve for first.
With supporting audio snippets to decode any issue
Audio snippets for every interaction for better issue understanding. CX & Ops teams can then tune into these snippets to dive deeper into the root cause for these issues.
FAQs
Is there a minimum number of stores for accurate scoring?
To ensure that data accurately reflects the overall performance of your chain, we suggest a minimum starting point of 10 locations. This distribution will provide a clearer picture of typical results and highlight any anomalies.
How long does it take for scores to get reflected?
We capture data in real-time. In a just a couple of minutes after, you will be able to see scores for your CX drivers on our easy to use dashboard.
“We deployed Storefox at 10+ locations across 5 cities where our membership sign-ups were low despite high conversion. Our store teams used to report that customers do not show interest in becoming a member. While Storefox data showed us that only 10% of the customers were being offered to sign up for the membership. This was an eye opener for us and now our store teams know we can track this.”
Head of Offline Channels, A Fashion Retail Brand
Convert your Stores into Experience Centers
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